Cancellation & Refund Policy

Peritum sells digital services and software access, not physical goods. We want you to try the platform with confidence, so every new paid subscription and one-time purchase is covered by a 14-day money-back guarantee.

If you're not satisfied with Peritum for any reason, you can request a full refund within 14 days of your purchase — no questions asked. This applies to:

To request a refund, email admin@peritumfx.com within the 14-day window with the email address you used to subscribe. Approved refunds are returned to your original payment method, typically within 5–10 business days.

Consumers in the European Union and some other jurisdictions have a 14-day right of withdrawal for distance contracts. Our 14-day money-back guarantee above meets and exceeds this right, so you don't need to rely on a separate statutory process — just contact us within 14 days and we'll refund you.

Paid subscriptions renew automatically until cancelled. You can cancel at any time to stop future renewals. Cancelling stops the next renewal — you keep access until the end of the period you've already paid for. The 14-day money-back guarantee applies only to your first payment of a new subscription; subsequent renewal payments are non-refundable once the 14-day window from the original purchase has passed.

One-time purchases (such as account boosts) are covered by the 14-day money-back guarantee. After 14 days, one-time purchases are non-refundable.

Gift codes can be purchased and redeemed for subscription time. Unused, unredeemed gift codes are refundable within 14 days of purchase. Once a gift code has been redeemed, the resulting subscription is treated like any other subscription under this policy — the 14-day guarantee applies to the subscription it creates, starting from redemption.

You can cancel a subscription from your account settings or by emailing us. Cancelling a connected trading account or deleting your account does not automatically cancel a paid subscription — please cancel the subscription directly to avoid further charges.

Once the 14-day guarantee period has passed, purchases are non-refundable for cash. We can't claw back access, data, or features that have already been consumed. If something isn't right after the window closes, contact us anyway — we'll do our best to make it fair with account credits, a courtesy subscription extension, or a tier adjustment at our discretion. Genuine billing errors, such as a clear duplicate charge or a payment that never granted access, are always corrected in full regardless of timing.

If you believe a charge is incorrect, please contact us first. Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is resolved.

For cancellations or refund questions, email admin@peritumfx.com.