Cancellation & Return Policy

Peritum sells digital services and software access, not physical goods. Because digital services can be delivered immediately and are consumed as soon as access is granted, the rules around withdrawal and refunds differ from those for physical products.

Consumers in the European Union and some other jurisdictions normally have a 14-day right of withdrawal for distance contracts. However, for digital content that is not delivered on a physical medium, this right expires once you expressly agree that the service begins before the end of the withdrawal period and you confirm that you thereby waive your right of withdrawal.

At every checkout, before you are charged, you must actively check a box confirming that you understand the service starts immediately upon payment and that you expressly waive your 14-day right of withdrawal for that purchase. Your acceptance is recorded with the order. Because you agree to the immediate start of the service, the 14-day withdrawal right does not apply to that purchase, and the service is non-returnable once access has been granted.

Paid subscriptions renew automatically until cancelled. You can cancel at any time to stop future renewals. Cancellation does not refund the current period; you retain access until the end of the period you have already paid for. As you agree at checkout that the service starts immediately, subscription payments are non-refundable.

One-time purchases (such as account boosts) grant access immediately. Because you waive your withdrawal right at checkout, these purchases are non-refundable once access has started.

Gift codes can be purchased and redeemed for subscription time. Unused, unredeemed gift codes are non-refundable. Once a gift code has been redeemed, the resulting subscription is treated like any other subscription under this policy.

You can cancel a subscription from your account settings or by emailing us. Cancelling a connected trading account or deleting your account does not automatically cancel a paid subscription — please cancel the subscription directly to avoid further charges.

Because Peritum is a digital service delivered instantly — and because you expressly agree at checkout that the service begins immediately upon payment — all purchases are non-refundable for cash once access has been granted. This applies to subscriptions, one-time add-ons, account boosts, gift codes, and any other digital purchase made through Peritum.

We cannot claw back access, data, or features that have already been consumed. If you're unhappy with something, we'd rather fix it than see you chargeback — see the goodwill resolution below.

If something isn't right within 7 days of your purchase, contact us and we'll do our best to make it fair — not with a cash refund, but with one of the following, at our discretion:

This is a goodwill commitment, not a guarantee of a specific outcome, and it does not override the no-cash-refund policy above. Genuine billing errors — such as a clear duplicate charge or a payment that never granted access — will be corrected in full.

If you believe a charge is incorrect, please contact us first. Initiating a chargeback without first contacting us may result in your account being suspended while the dispute is resolved.

For cancellations or refund questions, email admin@peritumfx.com.